Most of the jewelry pictured on our website is available through our Shopping Cart online.  However, orders for some of our pieces, primarily our Tourmaline Jewelry, will be taken by email or over the phone.  The Tourmaline Jewelry pictured on our website is also available in our store showcases for sale to the public.  This makes it extremely difficult to keep our online Tourmaline Jewelry up to date as most of our pieces are custom designs, and may have been sold recently.  If you would like to order a piece of Tourmaline Jewelry pictured on our site that is no longer available in stock, we will work with you to duplicate the piece you want using a duplicate setting along with another stone from our inventory which is the same or similar. We have worked very hard to develop good and trusted sources for our Tourmaline stones, and we keep a vast inventory.  When we duplicate a piece of jewelry for you, we will do our very best to keep the price the same or lower than the one pictured on our site.



Coastal Jewelers works hard to maintain accurate pricing of the merchandise offered at coastaljewelers.com.  However, with the volatility of the gold and gemstone markets, we must reserve the right to adjust our prices to reflect the current value based on these intangibles.  Coastal Jewelers will only adjust pricing as absolutely necessary.  Customers will be notified of any pricing change in advance of the fulfillment of any order, and given the opportunity to continue the transaction or cancel.



When you order a piece of jewelry, either online or by phone or email, payment must be made before the item will be shipped. We accept VISA, MasterCard, Discover, and AMEX by phone or in our Shopping Cart. If you would prefer to pay by check, the item will be shipped once the check is received and has cleared at the bank. If we are building a special order piece, we will ask for a down payment equal to one half of the sale price. Once the piece is complete, the balance must be paid before the item will be shipped.



Items will be shipped either FedEx or US Postal Service, and will be fully insured by us.

Rush Shipping: We do not yet have a payment option on our website for rush shipping charges. If you need any shipment method other then Standard Free Shipping, please call us at (207)967-0100 to discuss your preferred shipping method and we will process your payment over the phone. Thank you!


Return Policy

The following return policy is for items purchased online at coastaljewelers.com only and does not pertain to items purchased “in-store” at our 28 Dock Square, Kennebunkport location. All merchandise returns require a Return Authorization which may be obtained only by contacting Coastal Jewelers by phone at 207-967-0100 or email at info@coastaljewelers.com . Any returns of merchandise purchased from coastaljewelers.com must be made within 15 days of the purchase date, must be accompanied by the original sales receipt, and the item must be in the same condition it was when shipped to you. Any worn or damaged jewelry will not be accepted for return under any circumstance. Any special order merchandise will not be accepted for return.  Refunds on qualified returned merchandise  purchased on coastaljewelers.com will be credited back to the credit card used during the original purchase.  In some instances there may be a nominal restocking fee as determined solely by Coastal Jewelers.  Your satisfaction is our ultimate goal and we will work hard to earn your trust and confidence.



Terms of Use

This Web site is operated by Coastal Jewelers, Inc. The Web site address for Coastal Jewelers, Inc. is https://coastaljewelers.com. The mailing address for Coastal Jewelers, Inc. is PO BOX 794, Kennebunkport, ME  04046.

All users of this Web site agree that their access to and use of this Web site are subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is undertaken at the user’s own risk. These terms and conditions further are subject to change at any time without prior notice.

By making a purchase from Coastal Jewelers, you understand and agree that we may share information about you and your transaction with other companies for the purpose of processing your transaction, including fraud prevention, vendor direct shipping and credit card authorization.

All content, graphics, code and software used on or incorporated into this Web site, and the arrangement or integration of all such content, graphics, code and software, are subject to copyrights held by or licensed to Coastal Jewelers, Inc., and all rights thereto are specifically reserved. Permission is granted to electronically copy and print hard copies of pages from this Web site solely for personal, non-commercial purposes related to the placement of an order or shopping with Coastal Jewelers. Any other use of this Web site or content or information contained in this Web site is strictly prohibited, unless the written permission of Coastal Jewelers first is obtained.

This Web site may contain typographical errors or inaccuracies and may not be complete or current. Coastal Jewelers therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.

This Web site, and any information or content on this Web site, are provided “as is,” with all faults. Coastal Jewelers makes no representations or warranties of any kind, whether express or implied, with respect to this Web site or content or information available on or through this Web site. Except as otherwise provided under applicable laws, neither Coastal Jewelers nor its corporate affiliates, nor the directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of this Web site or any other Web site linked to this Web site. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if Coastal Jewelers is notified in advance of the potential for any such damages.

coastaljewelers.com and Coastal Jewelers, as well as page headers, custom graphics, buttons, images and other content on this Web site, are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by Coastal Jewelers, Inc. Other trademarks, product names and company names or logos used on this Web site are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from this Web site is strictly prohibited.

Coastal Jewelers does not make any representations or warranties about any Web site you may access through this Web site. Any such Web site is independent from Coastal Jewelers, and Coastal Jewelers has no control over, or responsibility with respect to, the information provided or activities undertaken by any such Web site. A link between coastaljewelers.com and another Web site further does not mean that Coastal Jewelers endorses that Web site. You need to make your own independent decisions regarding your interactions or communications with any other Web site.

Coastal Jewelers does not want to receive confidential, proprietary or trade secret information through this Web site (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas or comments sent to coastaljewelers.com will be deemed non-confidential. And, by submitting any such information, you are granting Coastal Jewelers an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.

Coastal Jewelers has the right but not the duty to monitor and edit or remove any comments or product review (“Comments”) posted by users on this site. You are solely responsible for the Comments you post on or through this site, for their accuracy, and for the consequences of submitting and posting those Comments. Also, you should be skeptical about information provided by others, and you acknowledge that the use of any Comments posted on the site is at your own risk. For example, we are not responsible for, and we do not endorse, the opinions, advice, suggestions or recommendations posted or sent by users in any Comments and we specifically disclaim any liability in connection therewith. You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or malware that could in any way affect the operation of this site.

If you have any further questions about our Terms of Service please call Coastal Jewelers at 1-207-967-0100 or email us at info@coastaljewelers.com .