If you wish to return your item via the mail within 7 days of delivery for store credit minus shipping charges, you must contact us for an RA# by emailing us at info@coastaljewelers.com. This RA# number must be included inside of the package being returned so that we can properly credit your account. Any item being returned must be in its original packaging, unworn and free of damage. Upon receipt and inspection of the returned merchandise, you will receive a credit minus shipping charges to be used on the website or you may contact us for additional product images not listed on the website.  You may also wish to exchange your item at our store located at 28 Dock Square, Kennebunkport.


  • Personalized items (ie. initial rings, name bracelets, engraved or monogrammed items).
  • Special Orders (items that must be ordered in a special size or items that we do not normally stock).
  • Any in stock item that our jeweler has sized specifically for recipient.
  • Watches may only be returned if they are unworn and returned in their original packaging, with the original box and all original documentation enclosed.

*This return policy is for online orders only.  Same or similar in store policy also may apply.