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Terms
& Policies
ORDERING
As of today,
all orders will be taken in person or over the phone. We have worked
very hard to develop good and trusted sources for our Tourmaline
stones. When
you see a piece of jewelry on our website, it is a piece
from our cases in the store.
If that piece has been sold and is no
longer available, we will inform you of this,
and we will do our best
to duplicate the piece, keeping the price the same.
However,
considering the fact that there are over 300 shades of Tourmaline and
many different grades, the price for a duplicate piece may vary from
the price
of the original. This is simply a factor of the relative
availability of a particular stone
at the time of the order. You can
be assured, we will keep the cost of each
piece of our jewelry to a minimum.
PAYMENT
When you order
a piece of jewelry which is in stock, payment must be made
before the
item will be shipped. We accept VISA, MasterCard, Discover, and
AMEX
by phone. If you would prefer to pay by check, the item will be
shipped
once the check is received and has cleared at the bank. If we
are building a
special order piece, we will ask for a down payment
equal to one half of the
sale price. Once the piece is complete, the
balance must be paid before
the item will be shipped.
SHIPPING
Items will be
shipped either FedEx or US Postal Service, and will be insured
for
the purchase price.
RETURN
POLICY
Any returns
must be made within 30 days of the purchase date, must be
accompanied
by the original sales receipt, and the item must be in the same
condition it was when shipped to you. Any worn or damaged jewelry
will not be accepted for return under any circumstance. Returns will
be accepted for store
credit or exchange. Your satisfaction is our
ultimate goal and we will work hard to
earn your trust and confidence.
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